Return and exchange of goods
We care about the comfort of our customers, so you can return or exchange the product within 14 days from the date of receipt in accordance with the Law of Ukraine "On Consumer Rights Protection" .
Conditions for return or exchange:
- the goods were not used and retained their marketable appearance ;
- original packaging, seals, protective films and labels are preserved;
- available document confirming the purchase (receipt or invoice).
Procedure for processing a return:
- Write to email sale@equgps.ua or call technical support: +380 99 445 75 45 .
- Agree on the details and shipping method with the manager.
- Send the product with all components to:
12, Heroiv Polku "Azov" St., office 330/1, Obolonskyi district, Kyiv, 04212, Ukraine (LLC "ECU GPS") . - After receiving and checking the device by the service center, we will refund the money within 3–5 business days.
Shipping costs:
- If the return is due to a store error or factory defect , all shipping costs are paid by the seller.
- If the return is made on the buyer's initiative (the product did not fit, change of plans, etc.) - the buyer pays for the delivery at the carrier's rates.
Non-returnable goods
According to the legislation of Ukraine, activated software (including individual licenses for access to eQuGPS GPS monitoring services that have already been linked to the user profile) is not subject to return.
Warranty service
We provide an official warranty on GPS equipment for a period of 12 months from the date of purchase.
The warranty applies to:
- GPS trackers and beacons;
- fuel level control sensors (FLC);
- additional monitoring modules and accessories purchased on our website.
The warranty is not valid in the following cases:
- the presence of mechanical damage (impact marks, cracks, chips on the case);
- moisture, foreign objects or traces of corrosion entering the device;
- violation of the rules for operating or installing equipment;
- detection of traces of third-party interference or attempts at self-repair;
- using incompatible software or third-party power supplies.
To receive warranty support, please contact the service department: +380 99 445 75 45 or email sale@equgps.ua . Our specialists will conduct free diagnostics and, if necessary, repair or replace the device.
Return and service conditions for dealers (B2B)
Devices from partners are accepted for return within no more than one month from the date of purchase and only in a marketable condition that allows for resale:
- intact and clean packaging (without inscriptions, tape and dirt);
- the absence of any traces of use or installation on the device itself and cables;
- full factory equipment.
Important rule! If the device has already been sold to the end customer and returned by him, the dealer is obliged to contact the eQuGPS manufacturer's technical support on Viber at +380 99 445 75 47 before reselling it to check the device's registration status.
To check the device, you must provide:
- Confirmation of dealer status (indicate your company/profile name).
- Notify that the device has been returned by the buyer.
- Write down the device's IMEI (15-digit unique number).
- Request to verify registration in the eQuGPS system and its cancellation (if registration has taken place).
Devices that have obvious signs of installation/use or that have been sold for more than a month are accepted by the dealer at their own discretion and risk for further sale as used (second-hand) equipment.
Please note: such devices may have already been registered in the system, paid services may have been provided to them and debts may have accumulated. In this case, the dealer assumes joint and several liability for repayment of the debt, since it is impossible to cancel the registration of non-new equipment if there are debts.
Warranty repair of equipment
Important information: warranty repairs and service are handled directly by the manufacturer. The service center communicates directly with the end customer, not with the dealer.
The involvement of a dealer as an intermediary usually only results in additional time and logistics costs. In the event of a malfunction, the end user should contact the manufacturer's technical support for consultation by phone: +380 99 445 75 47 .
Often the issue is resolved by remote adjustment of settings and does not require physical repair. Sending the device to a service center is carried out only after prior consultation with an engineer.
Non-warranty repairs
Repairs at the customer's expense are carried out in cases of mechanical damage, liquid ingress, violation of power supply/installation conditions, after the warranty period expires, or when the case is opened independently.
Procedure: Before sending, be sure to contact the service center at +380 99 445 75 47 for initial diagnostics. Be sure to include a copy of the purchase receipt with the device (you only need to send the device itself, without wires).
The address and recipient details for sending via Nova Poshta will be provided by the service manager after agreement. Transportation costs are paid by the sender. If during the diagnosis it turns out that the case is still under warranty, logistics costs will be compensated to the user's personal account.
Attention! Devices sent without prior approval or with unpaid delivery will not be accepted by the service center.