eQuGPS Technical Support: Your Confidence in Smooth Operation

A car GPS Tracker is an electronic device that connects to the on-board electrical system of a car or other vehicle in order to monitor its movement, record the route of movement and subsequently reproduce it on an electronic map.

The eQuGPS Track Car GPS Tracker is a compact electronic device that connects to the on-board electrical system of a car or other vehicle (object) and in real time (On-Line) transmits its location to online monitoring servers, and you can monitor the movement of the object or view the history of its movements at any time via a personal computer or an application on your smartphone. The device uses GPS technology to determine its location. The position is determined with an accuracy of 5-10 m.

Additionally, the device has an "engine lock" function, which will block the car's operation if necessary. The ACC-Control function will notify you when the ignition is turned on or the lock is triggered, and the device's built-in backup battery (BAT) will provide up to 5 hours of autonomous operation in the event of a power failure.

The device also has a built-in accelerometer, which allows you to determine whether it is at rest or in motion. When in motion, it transmits its position more often, and when at rest, it transmits it less often to save energy.

In addition to GPS, the device can determine location using LBS (mobile base stations). This is a less accurate method, but allows you to quickly determine your approximate position.

The device is suitable for cars, trucks and special equipment. It works from 12–24V without modifications. To work, it is enough to connect "+" and "-".

After connecting the device to the vehicle's on-board electrical system, the device constantly calculates its location using GPS and sends data to the monitoring server. The user can view the object's position in On-Line mode or the movement history at any time.

a. ACC-Control — ignition on control.
Used to record ignition on/off or lockout relay activation. To operate, connect the green wire to ACC.

b. CUT — Engine lock.
Allows you to remotely lock the engine via the app. Requires installation of a locking relay. The command is activated only when the car stops.

c. BAT — Built-in backup battery.
Allows you to receive notifications about device power outages and monitor up to 4 hours after a power outage.

The device uses a mobile network to access the Internet, so a SIM card is required. All eQuGPS devices are equipped with SIM cards.
The service cost is 60 UAH/month (ZRP). The SIM is not topped up manually and is the property of eQuGPS.

You can use your own SIM card, but in this case technical support will be limited and the ZRP service will not be provided.

You need a standard-sized SIM card, without a PIN code, with active voice, SMS, GPRS. Recommended — per-kilobyte tariffing (100 MB/month is enough).

A SIM for smartphones with per-megabyte pricing can consume up to 5 GB/month.

The SIM card can work in roaming. If you use it frequently abroad, it is recommended to replace it with a local SIM or TravelSim.

To activate roaming, please contact support: +380 99 445 75 45

TravelSim has special M2M SIM cards for GPS devices. You can purchase them on the website: https://travelsim.ua

Access Point Names (APN): send.ee

APN settings are available in the eQuGPS application → "E-Instructions".

The optimal place is the car interior: ✓ radio shaft ✓ behind the glove compartment ✓ under the dashboard (the best place)

It is not recommended to install: ✗ under the hood ✗ under the floor ✗ in the trunk

Connection: • red wire → “+” • black wire → “-” Power supply must be constant, not through the ignition switch.

Yes, you can. This does not affect the warranty. To block the engine, it is better to contact an auto electrician.

• In motion — 105 mAh • At rest — 55 mAh

With a 65 A·h battery, the tracker will not discharge the battery in less than 50 days.

You can install it at any service station that has an auto electrician. The eQuGPS company does not require a branded service.

The eQuGPS application (iOS/Android) or the WEB version is used: www.equgps.online

This is a cloud-based monitoring system that stores all data received from GPS devices: routes, trips, events, speed, geofences, etc.

• online transfer
• route history
• speed and overshoot
• Google Maps / OpenStreetMap
• battery level
• engine blocking
• analytics (routes, trips, parking)
• events and telegram notifications
• geofences
• subaccounts
• short links
• reports for 6 months (detailed), analytics — up to 3 years

iOS: APP Store
Android: Play Market

Yes. Via browser: www.equgps.online

You will need a login (email) and password. After your first login, you will need to change your password.

You can recover it via the "Forgot your password?" button on the login page.

You can change it in "My Account" → "Change Password".

You need an eQuGPS device and its IMEI. The data provided during registration must be accurate.

Yes, the platform supports many devices. Technical support phone: +380 99 445 75 45

Through the menu: “Devices” → “Add device”.

Yes, you need to contact eQuGPS support.

4 ways to access:

• Parallel login (shared password)
• Sub-accounts
• Sharing between accounts
• Short links

Ukrainian company (since 2017) that produces GPS equipment and provides monitoring services.

1. ZRP – 60 UAH/month.

2. OPP – 300 UAH/year (first year free).

For the device to work: • there must be power • there must be internet (SIM or eQuGPS SIM) • there must be active services (ZRP/OPP)

GPS works all over the planet, but the signal is weak and does not pass through metal, concrete, or earth.

In places without GPS, LBS will be used. In places without mobile communication, data is accumulated (up to 100 points) and sent after communication is restored.